Look for the ‘Order Online Ship to Store’ icon for items that are available to order
Click the ‘Add to Cart’ button to select items to order online
When you are done shopping, complete Checkout steps including full payment to place orde
You will receive and Order Confirmation email once your order is placed
2. Order ships to store
You will receive an Order has Shipped email once your order is on the way to the store
Regularly stocked items will ship in 7-10 days. Factory orders, bulk orders & pre-orders ship within 2-3 weeks
When your item arrives in store, you will receive an Order Available for Pick Up email & a phone call from the store.
3. Pick up your order
Online orders will be available at Customer Service for pick up
Bring the credit card used to make the purchase, government issued ID, and your Pick Up email to verify the price
Online orders must be picked up within 10 days of arrival at store
Order Online Ship to Store Products
How do I know that an item is available to be ordered online & shipped to store? Look for the Order Online messaging on items while browsing at PeaveyMart.com. When you see this message, the item is available to be ordered online and shipped to store.
Are all items available to be ordered online & shipped to store? Not all items that we carry are available to be ordered online & shipped to store. Only select items are available at this time.
What is a Factory Ordered product? When an item is shown as a Factory Ordered product, it ships from the manufacturer to our Distribution Centre before arriving at your chosen Peavey Store. Orders arrive within 2-12 weeks.
Can I call my local Peavey Store or pick up location for any online order questions I may have? Our eCommerce Associates are happy to help with any questions you may have and typically have the required information to support your inquiry. Please contact us at CustomerService@PeaveyMart.com or use the online chat located at the bottom right.
Placing an Online Order
How do I place an online order? It’s simple. Click the ‘add to cart’ button on items that are available to be ordered online & shipped to store. When you are done shopping, click on ‘Checkout’ in the top right of your screen. Then follow along with the Checkout instructions to order your item(s). This includes selecting your store for online order pick up & paying for the item in full.
Do I need an account to place an online order? No. Users have the option of creating an account or using a guest account to place an order. Having an account will allow you to track your order.
Will you confirm that you received my online order? Yes. An Order Confirmation email will be sent to you immediately once your order has been placed. If you do not receive one, check your SPAM folder or contact us at CustomerService@PeaveyMart.com. At time of pick up, please bring the credit card used to make your purchase, a government issued ID, and your Pick Up email to verify the price. For your protection, orders can only be released to the customer who placed the order. Unfortunately, we cannot allow anyone to pick-up an order on your behalf.
Is there a tracking number? Customers can track the progress of their online orders in My Account. Email notifications will also be sent when a customer places an order, when the order has shipped from the Distribution Centre, and when the order arrives in store and is available for pick up.
Picking up an Online Order
Can I choose which store my order gets shipped to? Absolutely. During the checkout process, you will be asked where you would like to pick up your online order. Online orders can be sent to any of our locations.
What is required when I come to pick up my online order? At time of pick up, please bring the credit card used to make your purchase, a government issued ID, and your Pick-Up email to verify the price. For your protection, orders can only be released to the customer who placed the order. Unfortunately, we cannot allow anyone to pick-up an order on your behalf. Order Pick-Ups must be completed within 10 days.
How will I know my order is ready for pick up? Regularly stocked items usually arrive in Store within 12-14 business days. Factory orders, bulk orders, and
pre-orders may take a bit longer. You will receive an Order is Available for Pick-Up email with further instructions.
Peavey Mart will use their best efforts to ship online orders as per the timing specified for the product. In some instances, exceptions may occur due to circumstances beyond Peavey Mart’s control. Peavey Mart will attempt to notify the customer when orders may be delayed. If a product becomes unavailable, the customer will be contacted to discuss the circumstances.
Ship dates vary by item and store for pre-order items. When a pre-order is placed, a Peavey Mart eCommerce Associate will contact you with an approximate ship time. You will receive an Order is Available for Pick-Up email when your order is ready for pick up. Order pick up must be completed within 10 days of the order arriving in store.
Where do I pick up my online order in store? Your online order will be ready at the Customer Service Desk for pick up.
Why does it take 12-14 business days for my item to arrive in Store for Pick-Up? If your Order ships from our central Distribution Centre, it may require up to 10 days to travel to your Pick-Up location based on our truck/replenishment schedule.
Why does it take longer for Factory Ordered items to arrive in store for pick up? Factory orders ship from the manufacturer to our Distribution Centre before arriving at your chosen Peavey Mart Store, thus increasing the required travel time.
Online Order Payment
Do I pay for the item online? Yes. All orders must be paid in full when placed online.
How do I pay for my online order? Online orders can be paid for by Mastercard, VISA and American Express.
When will I see the charge appear on my credit card? Once the order is placed, you will be charged a 100% deposit for your order.
Can I split payment for my online order over multiple cards? Not at this time.
Can I use a Peavey Mart Gift Card or eGift Card to pay for my item? Gift cards cannot currently be used online.
What happens if my credit card is declined? Your order will not be processed and you will need to supply another credit card to successfully place your order.
Are there any extra fees? Peavey Mart Stores reserves the right to charge up to a 10% restocking fee for an Online Order Ship to Store product(s) that are unclaimed after 20 days of the order date. This restocking fee will be applied to the credit card used for order validation during the checkout process.
Online Order Pricing & Discounts
If I order an item online at regular price, and it is on sale when I pick up it up, do I receive the sale price? Yes. Customers will receive the sale price if the item is on sale at time of pick up. You will always receive the better price for your online order. Your order will be refunded at the store, and then you can re-purchase for the lower price.
If I order an item online at a sale price, and it returns to regular price when I pick it up, do I receive the sale price? Yes. Customers should bring their Order Available For Pick Up email with them at time of pick up to ensure they receive the price on the item as per time of ordering. You will always receive the better price for your online order.
I have an Online Promo Discount Code. What do I do with it? During the checkout process, you will be asked to enter any Online Promo Discount Codes that you have.
Note that Online Promo Discount Codes are only valid for certain time periods and then they expire.
Although we strive for accuracy, some errors may occur. Peavey Mart reserves the right to correct any errors regarding pricing or products.
What if my online order is not what I expected when I go to pick it up? If the item does not meet your expectations, you are not obligated to take the item home. We will refund your purchase at 100% of the purchase price.
I need to return an item I purchased through Online Order Ship to Store. How does that work? Our regular Return Policy applies to any item purchased online. Items can be returned to any Peavey Mart Store. Click here for our Return Policy.
What is a pre-order item? A pre-order item is a product that you can Order Online and Ship to Store in a large quantity with an early order discount.
How do I know if a product is a pre-order product? Look for the pre-order messaging on items while browsing at PeaveyMart.com. When you see this message, the item is available to be pre-ordered online and shipped to store.
When will my pre-order ship to store? Once your pre-order is placed, a Peavey Mart eCommerce Associate will contact you via phone to confirm your order and provide an approximate ship date. Ship dates vary by item and by store.
How do I pay for my pre-order? All pre-orders must be paid in full at time of ordering online.
How long are products & pricing valid in Peavey Mart’s online catalogues? Products featured in Peavey Mart’s online catalogues may be available for a limited time only, based on seasonality and stock availability. Pricing in the online catalogues are subject to change without notice. Our website reflects our current prices, which supersedes those in print.